Frequently Asked Questions
Find quick solutions for connection issues or reach out to our network engineers.
1. Power off your router for 30 seconds and turn it back on.
2. Ensure the Fiber cable (yellow/blue patch cord) is tightly connected.
3. Verify your monthly subscription is active via the Paybill portal.
1. Check if multiple heavy downloads or background updates are running.
2. Move closer to your Wi-Fi router to avoid wall interference.
3. Try restarting your device's Wi-Fi adapter.
We currently cover Bomet Town CBD, Tenwek, and Silibwet, with Longisa on our expansion roadmap. Not sure if we've reached you yet? Call us on 0111 054777 to check availability in your area.
Simply reach out to our support team on 0111 054777 and we'll work to resolve the issue as quickly as possible.
Yes. You can switch between our Bronze, Silver, Gold, and Platinum packages at any time, with no long-term contract locking you in.
Yes! For customers outside our fibre coverage, we offer reliable wireless connectivity as an alternative, with a one-time equipment cost to get you set up.
Yes. We offer dedicated Business Fibre Internet with reliable uptime and scalable bandwidth, built for offices, shops, and enterprises that need a connection they can count on.
Once you sign up, our technicians will schedule a convenient time to handle cabling and setup so you're connected quickly and hassle-free. Contact us on 0111 054777 to book your installation.
We accept M-Pesa Paybill and Bank Cheque (addressed to e-Surf Systems Limited). Contact us on 0111 054777 for our Paybill number and further payment details.
Call us on 0111 054777, and our team will guide you through package selection and schedule your free installation.
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